🐝 A little preparation makes welcoming your bees easier. Here’s what to know before you order, while your bees are on the way, and when it’s time to bring them home.
Free USPS Ground Advantage shipping is included in the package price for both regions. Bees ship Hold for Pickup to your assigned pickup Post Office, not to your home.
📦 Shipping and Pickup
What is included?
Each package includes approximately 3 pounds of nurse bees, one mated and marked queen of your selected breed, and a feed can in a plastic Bee-Bus package. Shipping is included in the price for both regions.
Where do I pick up my bees?
Use the assigned pickup Post Office identified in your shipment information. It may differ from your nearest Post Office. Bees are not delivered to your home. Bring photo ID and collect them promptly once available.
How do I confirm the pickup location?
Check your shipment information and contact OHB before shipment if the assigned office seems incorrect. A general Post Office search does not change the assigned destination.
📅 Ship Dates and Tracking
When can I order?
Preorders may be placed before spring when booking is open. Choose the region containing your shipping-address state, then check the product page for bookable dates.
What are the 2027 dates?
West ship dates are March 29; April 5, 12, 19, and 26; May 3, 2027. East ship dates are to be announced.
Is the selected date my arrival date?
No. It is the ship-out date. Arrival estimates and tracking scans can change. Watch for tracking information and pickup availability.
Can my order ship early?
The existing shipping policy allows some orders to leave a few days early because of volume and postal capacity. Watch your email for shipment information. Contact us before ordering if your pickup availability is limited.
What if tracking stops updating?
Scans can be intermittent. If you are concerned about a delay, contact OHB at (877) 865-0298 or packages@ohbees.com with your order and tracking numbers so we can review the shipment. Do not wait for a missing-mail filing threshold to ask us for help.
🕘 Weekends and Holidays
What if the office is closed?
Contact the assigned pickup Post Office about its hours and any arrangements for live-bee pickup. If bees are available but cannot be released, contact OHB promptly. A feed can supports transit but is not a guarantee against harm from delays.
☎️ Pickup Communication
How will the Post Office contact me?
Provide a current phone number with your order and check your shipment details for errors. Your phone number is included on the shipping label. Monitor tracking as well as calls.
Should I contact the Post Office?
Once you receive shipment information, contact the assigned pickup Post Office with your tracking number, tell them live bees are arriving, and confirm pickup arrangements.
🗓️ Changes, Cancellations, and Weather
Can I change my ship date?
The current policy asks for change requests at least 10 days before the scheduled ship date. Late changes may not be possible. Contact OHB to request and confirm a change.
What is the cancellation policy?
Under the current policy, cancellations or reschedules within 10 days of the scheduled ship date may incur a $50 non-refundable processing fee. Contact OHB to discuss your order.
What if severe weather is forecast?
Contact OHB as soon as possible to discuss your order and available options. Do not assume a date has changed until it is confirmed.
🎥 Package Contents and Installation
How should I prepare?
Review the installation video below before arrival and have your equipment ready. After pickup, keep bees cool and shaded and install promptly. If your queen cage differs from the video, contact OHB before releasing the queen.
🐝 Arrival Concerns
What if bees arrive in poor condition?
Photograph the package, bees, queen cage, and feed can at pickup if possible. Contact OHB within 24 hours of pickup with your photos and order number at (877) 865-0298 or packages@ohbees.com. Under the current live-arrival policy, OHB handles replacement, subject to availability, or credit. Contact OHB directly for help; carrier claim handling is separate.
🧭 Routing Questions
What if tracking shows a different Post Office?
A tracking scan does not necessarily mean the bees are ready for pickup there. Contact the assigned office and OHB at (877) 865-0298 or packages@ohbees.com to confirm their location and pickup arrangements before traveling.
💬 Need Help?
Contact (877) 865-0298 or packages@ohbees.com.